Privacy Policy
Last Updated: December 21, 2024
1. Introduction
This Privacy Policy describes how we collect, use, process, and disclose your information across our website ("Site"). We respect your privacy and are committed to protecting your personal data.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Site, including:
Name, address, and contact information
Email address and phone number
Service addresses and access instructions
Payment information
Service history and preferences
Account login credentials
Communication preferences
Customer service correspondence
2.2 Information Automatically Collected
We automatically collect certain information when you visit our Site, including:
IP address and device information
Browser type and settings
Operating system
Pages viewed and time spent on our Site
Referral URLs
Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
Schedule and provide plumbing services
Process payments
Send service confirmations and updates
Maintain service history
Respond to emergency service requests
3.2 Communication
Send service reminders and maintenance tips
Provide customer support
Share promotional offers and updates (with consent)
Respond to inquiries and feedback
Send important notices about our services
3.3 Site Improvement
Analyze Site usage and performance
Improve user experience
Develop new features and services
Debug technical issues
Maintain Site security
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third parties who assist us in:
Payment processing
Customer support
Email and SMS communications
Analytics services
Cloud hosting services
4.2 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal obligations
Protect our rights and property
Prevent fraud or abuse
Ensure the safety of our users
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption of sensitive data
Secure socket layer (SSL) technology
Regular security assessments
Employee training on data protection
Access controls and authentication
6. Your Rights and Choices
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Disable cookies through your browser settings
Request data portability
7. Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences
Analyze Site usage
Personalize your experience
Provide secure authentication
Improve Site performance
You can control cookies through your browser settings, although this may limit some Site functionality.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. International Data Transfers
If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our Site.
12. Data Retention
We retain your personal information for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
13. Contact Us
For questions about this Privacy Policy or your personal information, please contact us at:
Pro Stream Plumbing